My Tallow Arrived Melted! What do I do?

🌞 A Note About Warm Weather & Tallow

At Sun and Sage Beauty, we use 100% natural, grass-fed tallow, which melts beautifully on contact with your skin — but that same low melting point can cause the butter to soften or melt during warmer months in transit.

If your jar arrives a little melted, don’t worry — it’s still perfectly safe, effective, and fully usable.

🫙 If Your Tallow Butter Looks Half-Full…

Don’t panic! What you're seeing is a normal result of melting + settling. Our body butter is whipped to a light, airy texture — but when it melts during shipping, the air escapes, causing the volume to shrink (though the weight remains the same). You can use it as-is, or re-whip it back to its fluffy goodness with these simple steps:

💡 How to Re-Whip Your Tallow Butter

  1. Create a double boiler on your stove. (You can find easy tutorials on YouTube.)

  2. Scoop the butter into a bowl and melt it gently over low heat.

  3. Once melted, remove from heat and place the bowl into an ice bath or fridge until it firms up.

  4. Use a hand mixer to whip it until it looks light and fluffy again.

🧴 Tallow Balm?

If you're using one of our non-whipped tallow balms, and it arrives melted, just pop it in the fridge until solid. Good as new.

📦 Warm Weather Shipping Tips

  • Keep an eye on your tracking info.

  • Try to bring your package inside as soon as it’s delivered.

  • Store your tallow in a cool spot — refrigeration isn’t required but is totally fine.

🔐 Protect Your Order with Route

We strongly recommend selecting Route shipping protection at checkout. While melted tallow is still usable and not eligible for refunds or replacements, Route will protect you from loss, theft, or damage during transit — and claims are often resolved in 24 hours or less.

💌 Still have questions?

We’re happy to help! Email us anytime at sunandsagebeauty@gmail.com